VBO-Services GmbH is committed to respecting your privacy. This privacy policy describes the measures we take to protect your privacy in connection with your use of (the “Site”).

This Privacy Policy applies to both corporate and individual customers and the individual users of our services. Customers and users are collectively referred to herein as “you.”

What Information We Collect

Registration. If you choose to register with the Site, we may ask for your name, title, company name, billing address, e-mail address, phone number and other relevant information. When you create an account, we require that you create a user name and password.

IP Address. An Internet Protocol (“IP”) address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server, to log your visits and to administer our Site. Your IP address also may be used to gather broad demographic information.

Cookies. A “cookie” is a small data file that can be placed on your hard drive when you visit certain websites. We may use cookies supplied by your browser or by third-party add-ins. We use session identification cookies to collect, store and sometimes track information for statistical purposes to improve the services we provide. We also use a persistent cookie to save your settings and to provide customizable and personalized services (including, without limitation to hold your shopping cart information). We do not tie any Personal Information to the cookies that we set on our Site.

A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. There are two instances in which we use a permanent cookie. First, when you visit our Site and request documentation or a response from us. Second, when you “Sign Up” or “Sign In” to our service. We send a permanent cookie to your browser when you have filled out the information on the “Sign Up” form or when you “Sign In” to our service.

These cookies do not enable third parties to access any of your personally identifiable information. Additionally, be aware that if you visit other websites you may be required to accept cookies. Advertisers and partners may also use their own cookies on our Site. We do not control use of these cookies and expressly disclaim responsibility for information collected through them.

Log data. We automatically collect typical web server log data (such as IP addresses and the pages you visit) when you use the Site. This information helps us evaluate how our subscribers use the services.

User Content. You may elect to contribute content to the Site including forum postings, blog entries, and other content that you own or have the right to display and reproduce. Providing such information is optional. Please note that any personally identifiable information you post these forums, blog entries, or other content to our Site may be viewed by others and used by others to send you unsolicited messages. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

How We Use Personally Identifiable Information

Customer Relationship. We will use your personally identifiable information in the context of your customer relationship with VBO-Services, including setting up your account, the operation of our Site, solving problems associated with our Site and services, improving our Site and services, reporting, and providing you with our newsletters. From time-to-time we notify our customers of new products or services that will better meet their needs, announcements, updates and upgrades. If you would like to opt-out of being notified, please contact us at the address given at the end of this Privacy Policy. If you would like to change your preferences online, please contact us at If you receive a marketing communication from our subsidiaries, business partners or independent resellers, you should opt-out with that entity directly. Please be aware that we will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Targeted Information. We may associate your personally identifiable information with your viewing history, comments and/or other non-personally identifiable information we collect from you while you are on our Site for our internal purposes. We will not share this information with third parties without your permission, although we may provide data to third parties in an anonymized form that cannot be used to identify you as an individual.

Credentials. When you first sign up for a service with VBO-Services, we use your registration information to assign credentials to you. These credentials permit you to access the services and use certain administrative features.

Email. From time to time, we may send e-mail messages informing you of products and services we believe may be of interest to you. Those marketing e-mails may contain code that enables our database to track the usage of the e-mails, including whether the e-mail was opened and/or what links (if any) were clicked. We will combine such information to improve your experience with our services and equipment and/or provide customized e-mail communications.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Share Information

Except as set forth below, we will not share, sell, rent, or trade your personally identifiable information with third parties (aside from entities that perform services for us that are either bound to comply with our Privacy Policy or have privacy policies that protect your information).

We may disclose information you provide if required to do so by law or if we have a good faith belief that disclosure is necessary to (1) comply with the law or with legal process served on us; (2) protect and defend our rights or property; (3) act in an emergency to protect someone’s safety; and/or (4) to comply with a judicial proceeding, court order, or legal process served on our Site.

We may gather usage data and demographic information from you from time to time. We will not share such information with any person or entity in a manner that identifies you as an individual, unless we let you know that at the time of collection, or we have your permission. When we share usage and demographic information with third parties, we will give them aggregate information only.

As we develop our business, we may buy or sell assets, and, depending upon the transaction, your personally identifiable information may be one of the transferred assets. In the event VBO-Services is acquired, merges with another entity, becomes insolvent, and/or declares bankruptcy, your personal information may be transferred or sold to another entity, in accordance with applicable law. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Options to Control Use of Personally Identifiable Information

Although most users tell us they value receiving information about our services and partners, we recognize the importance of providing you with choice and control. You may also contact us by Please include your current contact information so that we can make the appropriate corrections. We will respond to your request to access within 30 days of receiving it.

What Else You Should Know About Privacy

Blogs. If you use blogs, you should be aware that any personally identifiable information you submit there can be read, collected or used by other users of the Site, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these areas of the Site. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Security. We have security measures in place to protect the loss, misuse and alteration of the information under our control. The personally identifiable information we collect about you is stored in limited access servers. We will use commercially reasonable efforts to maintain safeguards to protect the security of these servers and your personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, VBO-Services uses standard physical, electronic, and managerial procedures to safeguard and secure the information VBO-Services collects.

Links to Other Sites. Our Site may contain hyperlinks and pointers to websites maintained by third parties. These links are provided for your reference only. We do not control, operate or endorse in any respect information, products or services on such third-party websites and are not responsible for their content. Many third-party sites have their own privacy policies that differ from ours. This Privacy Policy only covers our Site and does not cover any other website. While we make every effort to keep your information secure, we do not control the policies of other websites.

Google Analytics. We use Google Analytics to track website visitor sources and on-site behavior. In addition, we use Google Analytics for Display Advertisers to identify visitors to in order to target specific browsers with advertising that is relevant only to VBO-Services visitors and customers. You may opt out of this targeting by visiting the Google Ads Preference Manager.

Contacting VBO-Services

We would like to receive your comments and questions about this Privacy Policy and any other matter you have regarding our services. Please address comments or questions to us via e-mail or postal mail.

You can e-mail us at: You may also contact us by mail at:

VBO-Services GmbH Attention: Legal Bockenheimer Landstr. 17/19 D-60325 Frankfurt am Main Germany

Acceptance of Privacy Policy

Your use of our Site, including any dispute concerning privacy, is subject to this Privacy Policy and the Terms of Use available at BY USING OUR SITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY. We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Please check the revision date at the bottom of this page to determine if the Privacy Policy has been modified since you last reviewed it. Your continued use of any portion of our Site following posting of the updated Privacy Policy will constitute your acceptance of the changes.

Effective Date

This Privacy Policy was last revised on January 31, 2013.