Maintenance and Support
High Quality, Fast and Reduced Costs
We combine the advantages of a custom software development with the benefits of an off-the-shelf system to minimize the implementation risks of software projects and help your business grow and develop rapidly with reduced costs.
Maintenance and support
We ensure a low TCO.
We believe that professional maintenance and support is the right way to reduce software system total cost of ownership (TCO) and ensure useful improvements and optimizations which allow our products to run smoothly and reliably.
A team of professional consultants, at your service.
VBO-Services offers strong functional and technological expertise and a clear understanding of business processes. We leverage this in-depth knowledge to improve business performance across all organizational interfaces, business processes and technological platforms.
Customers we already serve
Reasons to Partner with VBO-Services
Our Solution: Automatic Generation of Software Applications
A new category of processes and tools was created to overcome the challenges of implementing the software projects, resulting in a highly efficient method that has better results compared with the old approaches. The automatic software generation is now the efficient process of producing software code directly from business models in the chosen technical architecture. The time spent for programming, testing and integration is saved. Also, from the same business model, different technical architectures can be implemented without additional effort.
VBO-Services offers the most comprehensive and flexible tool in this area: SW-ProPlatform. By using this premier solution we are able to eliminate the following top five reasons of an IT project failure, identified in recent researches:
priority_high unclear, lack of agreement, lack of priority, contradictory, ambiguous, imprecise
Solution: Interactive Prototypes
Visualization radically improves requirements. By using interactive prototypes the business requirements are validated, new requirements are uncovered and development can move forward with reduced ambiguity and true agreement between key stakeholders. SW-ProPlatform produces high-fidelity, interactive prototypes and generates automatically the concept documentation of business applications.
priority_high lack of resources, resource conflicts, turnover of key resources, poor planning
Solution: Standardization and Documentation
Good developers are a scarce resource. Good developers that work well with an existing team of developers are even harder to find. In addition, the organization loses the intangible knowledge that good developers take with them when they leave. By using SW-ProPlatform, the software development is no longer an art; it's a predictive, standardized and documented method to complete the projects.
priority_high too tight, unrealistic and overly optimistic
Solution: Clear Scope of the Project
A lot of factors contribute to unrealistic schedules: poor requirements management, the complexity of the technology, communication problems between business units and IT, the software development methodology, etc. SW-ProPlatform lowers the number of the implementation steps tremendously, uses prototypes for transparent requirements and the technological solution is resolved from the beginning.
priority_high insufficient data, insufficient details, poor estimates
Solution: Agile Software Development
Issues such as customer and competitive requirements, time-to-market, architectural and quality considerations, staffing levels and expertise, potential risks, and many other factors must be carefully weighed and considered in project planning. SW-ProPlatform delivers an extremely agile, iterative Design & Generate process which allows development team to build optimal solutions.
priority_high unidentified or assumed, not managed
Solution: Transparency for Managers
Because the software projects are seen as a "black-box", the managers are not able to identify and analyze all the risks involved. The projects management needs transparency and efficient tools to measure the projects implementation. Cost reduction and control, project planning based on feedback from high-quality, ready-to-production software, business customers control over the projects and lower IT dependency are the benefits of using SW-ProPlatform.
Design & Generate Development Process
Extremely Agile, Iterative and Efficient
The automatic software generation is based on Design & Generate process which shortens tremendously the development time and involves a lot less resources:
Software Architecture Design - The main activity in this step is to build software code templates for all architectural layers, based on the chosen software architecture (Java EE 3-tier, .NET, SOA, etc.), using the preferred programming language (Java, C++, C#, Objective C, COBOL, Visual Basic, XML, SQL, etc.). SW-ProPlatform includes Java Business Framework 3 which already provides all the necessary templates for Java EE 3-tier and SOA architectures.
Business Process Analysis and Modeling - Business analysts together with object modelers create the first business objects model of application and use SW-ProPlatform to generate software code directly from this model, using the existing templates. For complex requirements SW-ProPlatform allow business analysts to design high-fidelity, interactive prototypes without help of IT department. This step takes normally 1-4 weeks per project or sub-project, depending on the project size, and delivers already 80% of application functionalities, ready to be deployed in production.
Iterations - The business object model is adjusted based on a delta concept coordinated by the business department using the already generated application. Also software developers implement code adjustments for functional blocks where is necessary. SW-ProPlatform takes over the software code which was written manually at every automatic generation. This iteration is repeated until the business application is ready for deployment in production. In practice, only one iteration is necessary for implementing the last 20% of the requirements and takes another 3-4 weeks per project or sub-project.
2nd and 3rd level Support
Professional Software Support
We offer 2nd and 3rd level support services of applications developed by VBO-Services to restore failed services and applications as quickly as possible. Our professional services span but are not limited to:
Issue detection, diagnosis, analysis and solution delivery.
handshake Workaround provision.
handshake Hot fixes.
handshake New releases and updates.
handshake Service and feature packs delivery.
VBO-Services will professionally develop and implement new application enhancements, which may include transformation, migration, and extension of your current application or legacy system to keep it usable and relevant to actual customer's needs.
Customers that partner with us
Accelerate your adoption of technology
In order to help users learn SW-ProPlatform effectively, VBO Services has designed and set up a training course methodology which leads students through the implementation process of a software project from the ground up to completion:
Phase 1: Classroom Training
Hands-on learning is a very important part of the overall learning process of SW-ProPlatform. Attendees will be able to use the software and implement a project example step-by-step under the supervision and guidance of an expert. This phase takes 2 days within a group of maximum 8 attendees.
Phase 2: Remote Support
When users will be involved in their first real software project with SW-ProPlatform, we provide remote support for the first month.
Phase 3: Q&A and Review
After first month of working with SW-ProPlatform we meet again for a Q & A and review session for 2 days. After that we support users another two months remotely.
Software Tools Maintenance and Support
Maintain Your Investment
Your annual subscription to our software tools maintenance and support services will provide you with access to the following benefits:
Access to New Features
Increase your effectiveness and efficiency by using new products features delivered continuously via read access to our centralized Subversion repository.
Direct Technical Support
Resolve technical issues and get technical solutions through telephone, e-mail, and Web assistance provided by specialized support engineers.
Receive bug fixes via Subversion repository, as well as interim solutions from Technical Support.
Software Tools Customization
Expand standard functionality
To ensure customers take full advantage of our software tools, VBO-Services works closely with them to customize the solution to customer's specific needs. Customizations can involve the following:
Changing the functionality, workflow, and processes of our products to fit specific business needs
handshake Defining the required configuration of our products.
handshake Customizing visual aspects of the solution (colors, logos, images, layouts, screen behavior).
handshake Creating templates for new programming languages.
handshake Developing additional products functionality or capabilities.
Customers supported by us
Our Consulting Services
Expand standard functionality
We offer comprehensive software services that cover the full development and implementation cycle of your IT project including a full range of consulting services:
Business Process Analysis and Formalization
handshake IT Strategy Development
handshake Choice of Technology / Framework
handshake IT Project Requirements Definition and Design
handshake Software Architecture Review and Planning
handshake IT Infrastructure Audit
handshake Application Security Consulting
With experience in software development, implementation, quality assurance and software support since 2005, VBO-Services advisory services are built on a deep understanding of all business and functional requirements as well as ambiguous nuances of business workflows. Thus, the combination of technology expertise and automation strategy knowledge empower VBO-Services to provide customers with the first-class services, which ensure improved business efficiency, increased ROI cost-effectiveness, risk mitigation.
What VBO-Services Can Do for Every Stage of Your Business Life Cycle?
Most business owners would agree that they would rather spend more time concentrating on their business than on figuring out what to do with their technology and how to align it with the critical business objectives. IT Consulting Services help businesses develop a competitive advantage by providing assistance and guidance to allow business owners better understand and leverage the potential of information technologies and enable them to make informed decisions for their businesses at every stage of the business life cycle.
VBO-Services's technological expertise and in-depth understanding of business processes equip our consultants with tools and approaches to tackle each complex situation that the business will encounter during each stage of the business life cycle. The main goal and expected result of such engagements is business operations optimization, better cost and resource efficiency, and bringing a sharp edge over the competition. These stages include:
Start of new business or expansion of the current business
VBO-Services provides critical business intelligence and reliable market analysis that is vital for business decision making at this stage. This includes professional audit of hardware and software environment in correlation with the business objectives.
Upgrade of the current IT-infrastructure and software
Our main objective is to create an optimum and highly efficient operational process through fully integrated business automation. This includes integration with legacy infrastructure as well as the handling of other complex business modules including logistics, equipment tracking, cost strategies and marketing investments.
Our consultancy services help businesses create a highly cost-efficient outsourcing business process to enable the company to concentrate on their core competence and primary objectives while delegating non-core processes such as software development to low-cost offshore or near-shore providers. Our consultants can also help you select the most appropriate staffing and commercial engagement model, as well as provide recommendations on vendor evaluation and management.
What Makes VBO-Services Different?
VBO-Services offers strong functional and technological expertise and a clear understanding of business processes. We leverage this in-depth knowledge to improve business performance across all organizational interfaces, business processes and technological platforms. Our IT consulting services rely on our vast resource of talented and highly motivated business analysts and technology consultants who can help your business explore new concepts, solutions and strategies to win a new competitive advantage and ensure success for your business:
Unique combination of technology expertise and business understanding.
handshake Vendor Independent Services
handshake Wide Matrix of Technology Solutions and Business Domains
handshake Onestopshop services spanning from very specific issues (security, software re-engineering, etc.) to strategic enterprise-level questions (software product development, integration strategy, etc.)
Investing in reliable and cost-effective IT consulting services is mission-critical. To bring your business to a whole new level of performance, make VBO-Services a part of your project plans and we will bring in our resources, expertise and experience to make this happen for you.